In this paper, we describe the development of a collaborative approach to elicit and analyse service process experience as part of a project commissioned by the Dutch Ministry of Infrastructure and Environment. We designed and deployed a model-based instrument for measuring the experiences of both the …

In this paper, we describe our study on the relation between formation of abstractions and aspects of executive control in the context of process modeling. We have observed and recorded three business process modeling projects in different companies. We report on the findings resulting from the analysis …