Designing for interactivity for audience engagement in journalistic narratives is a new practice that emerged after The New York Times’ success with Snow Fall in 2012. Journalists have begun collaborating with designers in interdisciplinary teams to design these interactive narratives. Few studies describe …

Grounded in the Stereotype Content Model, Risk Perception Theory, Technology Acceptance Model, and Relational Embeddedness Theory, this research delves into the relationship between chatbot conversation styles, customer risk, and the mediating role of chatbot acceptance and tie strength in online shopping. …

Artificial intelligence (AI) is an emerging technology and offers opportunities for developing innovative products and services. Traditionally, innovation process models are tools to support innovation. However, existing innovation process models are criticized for being generic, rigid, and resource-intensive, …

What are the lessons that applied design researchers can take away from this book? What suggestions and recommendations can be derived from the experiences presented in the preceding chapters? On the one hand, it is clear that working with Living Labs offers unique opportunities to address some of society’s …

Experimental learning and innovation environments, such as living labs, field labs, and urban innovation labs, are increasingly used to connect multi-stakeholders in envisioning, creating, experimenting, learning, and trying out novel responses to diverse societal challenges. With designers facilitating …

Joint value creation plays an important role in the transition to a more sustainable society. During such a process, conflicting interests, powers, speeds and priorities lead to tensions. Participants in the Circular Innovation Program, revolving around circularity focussed collaborative business modelling …

Designers are increasingly collaborating with various stakeholders to address complex societal challenges. These challenges often require a codesign approach, where differ-ent actors with diverse perspectives and experiences unite to explore innovative ave-nues for change. Such collaboration requires …

This thesis explores the realm of books and bookstores; namely Waterstones Amsterdam in its quest to enhance their in-store customer experience. My client is Phillip Harte, Waterstones Amsterdam’s Branch Manager. This essay resorts to a key methodology, Design-Based Research, “which aims at designing, …

Product service systems (PSS) are an example of a novel business model billed as having the potential to significantly reduce the environmental burdens of production and consumption processes. However, despite widespread interest in PSS, consensus regarding their actual environmental impacts, particularly …

Purpose: This study assesses the perceived quality of the outcomes in decision-making phases by using the conversational ai approach. Design/Method: The research adopts an experimental design to explore the impact of conversational artificial intelligence (AI) in the separate phases of a decision-making …