Klantbeleving is al jarenlang een begrip dat marketeers voor in de mond ligt. Veel organisaties werken aan het verbeteren van de klantbeleving, maar het dringt nog maar tot een kleine groep door dat een positieve beleving niet automatisch leidt tot een duurzame relatie. Klanten kunnen vandaag heel tevreden …

Frailty is a common but complex phenomenon that is approached from theoretical and professional perspectives but rarely from the perspectives of older people and their essential stakeholders. Different or opposing perspectives on frailty at personal, organisational, and community levels can negatively …

Crime script analysis as a methodology to analyse criminal processes is underdeveloped. This is apparent from the various approaches in which scholars apply crime scripting and present their cybercrime scripts. The plethora of scripting methods raise significant concerns about the reliability and validity …

Artikel gepubliceerd in International Journal of Mental Health Nursing: over de perspectieven van verpleegkundigen werkzaam bij het Centrum Intensieve behandeling van Fivoor op hoe zij therapeutische relaties in stand houden met patienten die binnen het CIB behandeling ontvangen. Om het artikel te …

Over the last five years, I have found myself circling around four key concepts: Performance. Philosophy. Animals. And Equality. And I have found myself thinking in and with circles. It began with the various references to circles we can find in the philosophy of Henri Bergson - in his idea of the field …

Restoration engineering measures, such as managed realignments or building groins, modify the environmental characteristics of coastal intertidal ecosystems. Creating physical modifications that are beneficial to an intertidal system's ecology necessitates an in-depth understanding of the relationships …

Disclosures of sibling sexual behavior (SSB) usually affect all family members but there remains, however, a paucity in studies on therapeutical family interventions and how they can initiate changes in families. This study was designed to explore relational impacts of SSB disclosures, goals for therapy …

This thesis investigates knowledge workersandapos; satisfaction with Activity-Based Working (ABW) environments and its impact on perceived productivity in the Netherlands. Grounded in Person-Environment Fit Theory, this study addresses the importance of employee productivity in organizational success …

This paper reveals how the automatising of protocols ignited a public conflict between Dutch banks and their Small and Medium-sized Enterprise (SME) clients in the years after the Global Financial Crisis. The bank’s “infirmary departments” for Financial Restructuring and Recovery (FR&R) were accused …

If parents perceive the neighborhood as child friendly, they will allow their children more independent travel and play. Parental perception of child friendliness is therefore an important prerequisite for designing neighborhoods that promote children's health and wellbeing. However, there is currently …