Abstract: The Problem-Solution Chain (PSC) models proposed in this exploratory paper are conceived as describing chains of problem-solution links, thereby modelling specific multi-link ‘problem-solving’ paths, typically (but not exclusively) from a high-level business problem to lower-level functional …

From the article: Though organizations are increasingly aware that the huge amounts of digital data that are being generated, both inside and outside the organization, offer many opportunities for service innovation, realizing the promise of big data is often not straightforward. Organizations are faced …