A customized version of the SERVQUAL model by Parasuraman, et al. (1988) was used to evaluate the quality or value of the contemporary Customer Self-Service Portal for Philips Lighting BG Professional Services. The purpose of the research was therefore to identify the gaps in the strategic design of …

This final paper analyzes the reasons why the client, IHS, The Institute for Housing and Urban Development Studies of Erasmus University Rotterdam, faced decreasing numbers in the Latin American students in the past few years. The scope of the research is to determine the internal and external factors …

The results in this document are written for Accenture/ATS Netherlands, a company which delivers technical solutions for large companies. 800 employees working together to give customers IT related solutions with services like Quality and testing, CRM, BI, Oracle etc. My assignment is offered by the …