The paper explores how the customer experience bridges the relationship between signaling and trust in online shopping, following the framework of the Design-Based Research cycle. The main research question is as follows: “How does the end-to-end customer experience bridge the relationship between signaling …

Background: Revealing tacit knowledge often is seen as very valuable for organizations, although it is usually challenging to enunciate and share this type of knowledge. Methods: This study uses a participatory design and the application of a board gaming simulation as instruments to extract tacit knowledge. …

The author compares Israeli and Hezbollah land warfare with the principles stipulated for this in Dutch Army doctrine. It reveals the difficulty any western regular army would have when faced with an adversary partially employing irregular war fighting methods. This asymmetry includes some more structural …