What characteristics of heritage hotels impact the most in terms of guest expectations and perceptions?
What characteristics of heritage hotels impact the most in terms of guest expectations and perceptions?
Samenvatting
The project is about Heritage hotels and how key characteristics of this new type of hotels interact with guest expectations and perceptions.
As part of the study, this interaction will lead to customer satisfaction and loyalty.
| Organisatie | NHL Stenden Hogeschool |
| Opleiding | International Hospitality and Service Management (master) |
| Afdeling | Academie Stenden Hotel Management School |
| Datum | 2020-08 |
| Type | Master |
| Taal | Engels |
