Samenvatting

Purpose - This paper aims to explain the influence of facility design on urban quality of life from the perspective of students' research. The outcome of this paper is to determine the influence of facility management (FM) on the quality of life to citizens in the city of The Hague by actively using facility design to positively influence the liveability.
Methodology - This current explorative study has been qualitative in nature, including desk research, literature study in relation to urban environment, walk through, observations and interviews with local residents and officials from the local government. This paper indicates how urban FM is defined based on the student perspective.
Findings - More than 2000 FM students of The Hague University of Applied Sciences have been conducting research on urban facility management over the last 15 years. This educational module have provided data on changes at neighbourhood level resulting in numerous small-scale improvements initiated by the department of Urban Development, Housing, Sustainability and Culture of The Hague.
Intended impact - A better understanding of urban facility management and integration of people, places and processes within the urban environment, improving liveability in neighbourhoods and an entrance into global citizenship for young professionals. This study will support The Hague University of Applied Sciences in the evolving field of urban FM. It provides the school of Facility Management with the opportunity to perform additional research in order to deliver evidence to society on the influence and impact of urban FM.