Samenvatting

The company being researched is Opnieuw & Co, a non-profit second hand retail company. The association of secondhand retail stores (Branche Vereniging Kringloop bedrijven) has demanded that all of its members, including Opnieuw & Co, make themselves eligible for their self-introduced BKN quality label. The research goal is to develop an implementation plan to insure the certification of the BKN quality label at Opnieuw & Co.