Samenvatting

This research project sought to address the problem of how sustainability emerges within financial services organisations in Namibia, Botswana and Zambia. In particular I was interested to learn more about how to harness the self-organising capacity which is inherent in all complex systems in nature, as is in organisations. Complex systems in nature demonstrate the tremendous capacity for decentralised self-organised emergent change. This report presents research findings from a doctoral study conducted in two financial services organisations. Whilst many studies have examined how sustainability can be integrated into a business, less is known about corporate sustainability as an emergent process.