Samenvatting

This thesis is the result of a thorough search on how to measure patient-reported quality of care in IM/AM in a way that it addresses aspects of IM/AM care that are relevant to patients. It will address the following main questions:
1. What are characteristics of AM users, in terms of demography, health behaviour and human values? (In short: Who are AM patients?)
2. What specific aspects of AM care are relevant and necessary to measure from patients’ point of view? (In short: What do AM patients find important?)
3. How can patient-reported quality of AM care be measured and how do AM patients evaluate their received care? (In short: How do AM patients evaluate their care?)