Samenvatting

from the article: "In this paper, we explore the characteristics of posters as an efficient and
effective probing tool for hospital nurse participation in the development of processes, services
or products. The main challenge in this respect is the limited time and attention available to
nurses during their work shifts. For this, we analysed the design and effectiveness of posters
from earlier projects and used existing knowledge on probing for preliminary guidelines
focused on design elements, context of placement, and fit with work process. We then designed
a poster for gathering insights during nurses’ work shifts into their administrative tasks and
perceived relevance. To evaluate, this table poster design was consecutively placed on three
nursing units in a Dutch hospital. Activities of nurses with the poster and necessary
interventions were analysed and used for further insights into the characteristics of effective
posters for this specific target group. The research raised new questions about how best to elicit
nurses’ participation during work shifts."