Optimisation business processes
Optimisation business processes
Samenvatting
The objective of this research is mainly focussed on the customers (online shops) of eKomi. The research has been written for eKomi. eKomi develops feedback systems for online shops in order to create an extra value for online shops. Due to the fast emerging e-commerce market, eKomi puts a lot of resources into trying to stay ahead of their competitors. This is one of the main reasons for writing this research.
This research has been written for both the international and German sales teams. The sales team consists of 11 people, selling eKomi in several countries throughout the world. The sales team is at the moment active in Germany, France, the Netherlands and the United Kingdom. With the information gathered the sales team will be able to optimise their phone conversations with potential customers.
Organisatie | Hogeschool Utrecht |
Opleiding | International Business en Management |
Afdeling | International Business Studies |
Jaar | 2010 |
Type | Bachelor |
Taal | Engels |