Samenvatting

This Article presents the PSO matrix as a tool for making choices in change projects – choices for
simplicity or for complexity. A good process structure is essential for a simple organization, but it
is the employees and the managers who are expected to take the lead in the changes and the
improvement proposals. The PSO matrix is a useful and usable instrument that promotes
simplicity and respects the intelligence that is already present in the organization, particularly that
of the ordinary employees. The approach leads to drastic savings. Do as much nothing as
possible.