Samenvatting

Design Thinking (DT) is a user-centered approach that supports both the development and implementation of healthcare technology. In two 2020 projects, healthcare professionals and patients used DT-tools to implement telemonitoring in hospitals and Virtual Reality (VR) in rehabilitation. DT fostered collaboration, reflection, and the creation of practical tools like a website and a customer journey map (CJM). These tools increased professional engagement and support for implementation. Future research could focus on integrating patient and professional perspectives for even greater impact.