Binnen a.s.r. doet het Klant Contact Centrum mee aan het Keurmerk Klantgericht Verzekeren. Dit keurmerk laat naar buiten zien dat een verzekeraar klantgericht is. Wanneer een verzekeraar dit keurmerk heeft, kan de consument erop vertrouwen dat die snel en klantvriendelijk wordt geholpen. Het keurmerk …

Background: Glucocorticoids are potent anti-inflammatory agents used for the treatment of diseases such as rheumatoid arthritis, asthma, inflammatory bowel disease and psoriasis. Unfortunately, usage is limited because of metabolic side-effects, e.g. insulin resistance, glucose intolerance and diabetes. …

This paper describes a concept where products are equipped with agents that will assist in recycling and repairing the product. These so-called product agents represent the product in cyberspace and are capable to negotiate with other products in case of recycling or repair. Some product agents of broken …

How do empathy and socioperception affect organisations in the Western world? Action research involving in depth interviews with 50 change agents operating in a dozen European companies showed that these men and women have highly developed socioperception skills. They pick up and interpret the weak signals …

This research is executed for Afrit (Pty) Ltd, which is a truck trailer manufacturer for the road transport industry mainly in South Africa. Afrit wants to increase their international activities in Southern Africa. At present, there are no other branches or sales agents outside South Africa, besides …

Author supplied: The production system described in this paper in an im- plementation of an agile agent-based production system. This system is designed to meet the requirements of modern production, where short time to market, requirement-driven production and low cost small quan- tity production are …

Author supplied: The production system described in this paper in an implementation of an agile agent-based production system. This system is designed to meet the requirements of modern production, where short time to market, requirementdriven production and low cost small quantity production are important …

BACKGROUND: The face is a very frequent site of burn injuries. This multicenter, randomized, controlled trial thus investigates the effectiveness of cerium nitrate-silver sulfadiazine in the treatment of facial burns compared with silver sulfadiazine. METHODS: Adult patients with acute facial burns admitted …

Background: While the interest of health promotion researchers in change methods directed at the target population has a long tradition, interest in change methods directed at the environment is still developing. In this survey, the focus is on methods for environmental change; especially about how these …