The majority of Dutch peatlands are drained and used intensively as grasslands for dairy farming. This delivers high productivity but causes severe damage to the provisioning of ecosystem services. Peatland rewetting is the best way to reverse the damage, but high water levels do not fit with intensive …

The relation between the police and the public is under threat, one of the reasons being the closing down of police stations in the neighborhoods and city centers. At the city edges police campuses arise with a defensive character and restricted space for the public. A different approach is demonstrated …

This dissertation presents research on customers’ perceptions of cleanliness in service environments. The research contributes to the gap in the literature on cleanliness examined from a customer perspective, and adds to the understanding of environmental cues that influence perceived cleanliness. Part …

The study was conducted in commission of New Industrial Order (N.I.O), a laboratory for Fashion-On-Demand based in Amsterdam. A knowledge gap in literature was identified concerning the environmental performance of On-Demand manufacturing. To fill the gap, a preliminary Life Cycle Assessment was initiated, …

At the end of 2019, the Municipality of Rotterdam commissioned Humanitas ESSM to research the situation of male sex workers in the area of Rotterdam. This demographic often goes unnoticed in sex work-related policies and interventions by public authorities. The Municipality spotted their knowledge gap …

The changes that have taken place in higher education in the last decade, such as output-based funding, global competition, and the marketization of higher education, call for a re-focus on the establishment of bonds between students and their educational institution. Previous studies have emphasized …

While literature and practice acknowledge the potential of service innovation as well as digitally enabled innovation processes, the diverse innovation process literature lacks a process model which combines these two aspects. This systematic literature review aims at filling this gap by analysing innovation …

Recent economic crises, environmental problems and social challenges have urged us to drastically change our consumption and production patterns and transform organisations to contribute to socio-technical transitions that positively impact these challenges. Therefore, sustainable development and the …

The project is about Heritage hotels and how key characteristics of this new type of hotels interact with guest expectations and perceptions. As part of the study, this interaction will lead to customer satisfaction and loyalty.

Bachelor Thesis for Case Study Service Quality Gap, Vijaya Hotel Amsterdam.