In this paper, we describe the development of a collaborative approach to elicit and analyse service process experience as part of a project commissioned by the Dutch Ministry of Infrastructure and Environment. We designed and deployed a model-based instrument for measuring the experiences of both the …

The BBI JU Stakeholder Forum 2017 brought together the bio-based industries community to facilitate discussion on the strategic direction for the BBI JU programme through constructive and open dialogue with stakeholders by encouraging cross-collaboration between them.The inaugural Stakeholder Forum took …

Cities’ sustainability strategies seem to aim at the reduction of the negative impacts of urban freight transport. In the past decades, many public and private initiatives have struggled to gain broad stakeholder support and thus remain viable. Researchers and practitioners have only recently recognised …

In Amsterdam, the phenomenon of overcrowding is increasing, and tourism is one of the causes. Both the public debate and the municipal authorities are pointing to an increasing need for more expertise and knowledge regarding ways of achieving a healthy balance for various stakeholders. This article focuses …

Recent challenges such like climate, demographic, political, economy and market changes are the foundation for the establishment of the Regional Cooperative Westerkwartier (RCW) in the Northern Netherlands. This RCW is managing a vast range of regional programs and projects developed by multi-stakeholder …

Stakeholders and in particular customers are an important source for business model innovation. Especially for sustainable business models, stakeholder integration may radically change the business logic and help to revise the business model. In this process cognition plays a central role, challenging …

Over the last decade, the concept of a circular economy, an industrial economy that is restorative or regenerative by intention and design, has gained increased attention of policy makers, industry and academics. Recently the number of innovation projects, set up by local governments, communities, non-governmental …

Op vrijdag 19 mei vond alweer de zevende R-LINK Workshop plaats tijdens de driedaagse in Groningen. In de voormalige drankenfabriek van de Firma Woldring en Idema aan de Paradijsvogelstraat zaten onderzoekers samen met betrokkenen van Toentje, Bie de Buuf en de Oosterparkwijk om tafel in buurtrestaurant …

A year later, in 2013, the Westerkwartier Area Cooperative was established – a new form of cooperation at the regional level, involving hundreds of dairy farmers, other SMEs, Terra MBO as the representative of the knowledge institutions in the region, the National Forest Service in the Netherlands (‘Staatsbosbeheer’), …