This report presents an in-depth study conducted for The KUGI Company (KUGI), with the Design-Based Research (DBR) Cycle serving as the conceptual framework for the thesis. The primary goal is to identify the most effective Customer. Relationship Management (CRM) strategy for KUGI to increase brand …

This ESHA’s quality cards series HEADstart - also in Dutch - aims to help school heads with useful professional tips on how to develop and become better leaders of their teams. This guide explores how school leaders can foster collective self-efficacy among teachers to improve student learning. Research …

Communication that fosters collective action is considered a key driver of transformational change. This study explores the role that cooperatives could play in transforming the current unsustainable food system toward sustainability. The focal point of the study is how communication processes of nonprofit …

In the context of rapidly growing numbers of university students reporting that they have experienced mental health problems, this paper argues that doing research as an undergraduate can contribute to student well-being. Although the benefits of undergraduate research are well documented, underlying …

Change has become continuous, and innovation is a primary approach for hospitality, i.e., hotel companies, to become or remain economically viable and sustainable. An increasing number of management researchers are paying more attention to workplace rather than technological innovation. This study investigates …

Culture has been viewed as the biggest obstacle to change i n the legacy media newsroom. Older as well as recent literature points out that professional culture typically hinders newsroom innovation processes, and newsrooms in transformation often seem to find culture clashes on their path. These transformational …

The Annual Conference on the Human Factor in Cybercrime is a small and specialised scientific event that aims to bring together scholars from around the world to present their research advances to a select audience. Its dynamic and linear format favours group discussions since all contributions are heard …

#archtivism is a movement that strives for a world where the building industry positively impacts our society, economy and environment. To tackle the main challenges of this globalisation era, homogeneity and the climate crisis in particular, #archtivism introduces the Place Responsive Design Method, …

Safety culture has been a topic of discussion in safety literature in the past three decades. Since its first mentioning after the Chernobyl accident much have been written about what fosters a positive safety culture within organizations. The Aviation Academy of the Amsterdam University of Applied Sciences …

Background: Acquiring the theoretical and practical knowhow of conducting patient and public involvement (PPI) in research is not part of the traditional curriculum of researchers. Zuyd University of Applied Sciences and Huis voor de Zorg, a regional umbrella patient organization, therefore started …