De scoringsrubriek is een checklist met aandachtspunten voor het beoordelen van informatievaardigheden van studenten. Behalve de beoordelingscriteria wordt ook het typerende studentengedrag op twee niveaus geoperationaliseerd. De scoringsrubriek is te gebruiken in het kader van de beoordeling van diverse …

This paper describes a business process and organizational re-design and implementation project for an e-government service organization. In this project the initial process execution time of a Virtual Private Network (VPN) connection request has been reduced from some 60 days to 2 days. This has been …

For IT services companies, delivering high quality IT services is of eminent importance. IT service quality drives customer satisfaction, which in its turn drives firm performance. It is this link that is addressed in this paper: How can the performance of customer service delivery teams be improved, …

Will multinational SMEs use internationalisation to achieve labour cost savings at the expense of employees both in their home country and abroad or will they transfer their existing employee-oriented practices to their foreign subsidiaries? This paper argues that the answer to this question is affected …

Agriculture is the main driver of the economy and the source of living for the majority of the population in Ethiopia. However, its performance has been poor and unable to feed the ever increasing population. Thus there is a need to change this trend and ensure the food security of the population. Agricultural …

Over the last few decades the power struggle between nations to win medals in major international competitions has intensified. This has led to national sports organisations and governments throughout the world spending increasing sums of money on elite sport. Several nations have indeed shown that accelerated …

This workshop technique introduces the power of disruption to help understand the unexpected. There are different groups of people that might profit from this workshop. The beginners: people who feel that they would like to improve their innovative performance and reduce failures in their innovation …

Managing the channel network brings challenges each distributing manufacturer will have to face business life. As the ultimate goal of both manufacturer and intermediaries is to maximize their profitability in the market, it takes mutual understanding and serious devotion, close teamwork and effective …

De opdracht betrof het opzetten van een managementdasboard waarin diverse Key Performance Indicator's (KPI's) en rapportages waren af te lezen om inzicht te geven voor het komende jaar.

Het beleid van IKEA is erop gericht om het publiek in een zo schoon mogelijke omgeving te laten winkelen. Door middel van een analyse van het huidige schoonmaakbestek, de daadwerkelijke uitgevoerde schoonmaakwerkzaamheden en een afweging of landelijke uitbesteding een optie is voor IKEA Nederland dienen …