Een groeiend aantal dienstverlenende organisaties zet humanoïde servicerobots in voor klantontvangst. Zo maken gemeenten, hotels, restaurants en winkels gebruik van servicerobots om klanten te verwelkomen, in te checken, en de weg te wijzen. Alhoewel klanten de inzet van servicerobots steeds meer waarderen …

In an era of information overload, relevance is key. Even more so in the physical store, where consumers are in a ‘shopping state of mind’ (Shankar et al., 2010), and where still a significant proportion of all purchase decisions is being made. Relevance can be achieved by filtering information and targeting …

Support for relatives is highly important in the intensive care unit (ICU). During the first COVID-19 wave support for relatives had to be changed considerably. The alternative support could have decreased the quality and sense of support. We aimed to evaluate how support for relatives in Dutch ICUs …

Klimaatverandering heeft wereldwijd een aanzienlijke impact en één van de gevolgen is de toename van hittestress in steden, wat een negatief effect kan hebben op de gezondheid van de inwoners. Het voorkomen van hittestress en het bieden van plekken waar de bewoners verkoeling kunnen vinden wordt steeds …

An interview-study of 18 senior professionals in the Netherlands and the UK exploring how professionals in senior positions perceive (team) collaboration in the public sector and how they manage collaboration in a fast evolving, post-pandemic world of digital transformation. Framed by team theory and …

ABSTRACT Objectives To examine the extent of the impact of the COVID-19 pandemic on the mental health and well-being of mental health professionals (MHPs) in the Netherlands and understand their needs during the COVID-19 pandemic. Design and setting A cross-sectional, mixed-methods study was conducted …

This collection of articles contains contributions to the research project ‘From Prevention to Resilience’ (FPtP). In this project, the research team has generated insights and tools for designers, policymakers, and other professionals to contribute to more resilient cities and neighborhoods. The point …

This essay is a contribution to the research project ‘From Prevention to Resilience’ funded by ZonMw. Motivated by the Covid-19 pandemic, this research project explored how public space and forms of civic engagement can contribute to working towards more resilient urban neighborhoods. The project engaged …

The liveability of cities worldwide is under threat by the predicted increase in intensity and frequency of heatwaves and the absence of a clear spatial overview of where action to address this. Heat stress impairs vital urban functions (Böcker and Thorsson 2014), hits the local economy (Evers et al. …

Hoe ervaren jongeren met diabetes type 1 in de leeftijd van 12 tot 19 jaar het beeldschermconsult tijdens het 3-maandelijks consult?