Looking at the trends in the four quarters of 2021, it is clear that (partial) lockdowns of sectors have been very bad news for business performance. Also not directly hit sectors like the care and service industry underperformed. The horeca, retail and cultural sectors were hit hardest by recurring …

In dit onderzoek staat het thema "employee branding" centraal en het doel van dit onderzoek is het inzicht krijgen in de tevredenheid omtrent communicatie van medewerkers binnen filiaal Y en aanbevelingen doen hoe zij de interne communicatie richting medewerkers kunnen verbeteren. Dit met uiteindelijk …

This article seeks to contribute to the literature on circular business model innovation in fashion retail. Our research question is which ‘model’—or combination of models—would be ideal as a business case crafting multiple value creation in small fashion retail. We focus on a qualitative, single in-depth …

Social robots have been introduced in different fields such as retail, health care and education. Primary education in the Netherlands (and elsewhere) recently faced new challenges because of the COVID-19 pandemic, lockdowns and quarantines including students falling behind and teachers burdened with …

Purpose This study aims to develop an understanding of how customers of a physical retail store valuate receiving location-based mobile phone messages when they are in proximity of the store. It proposes and tests a model relating two benefits (personalization and location congruency) and two sacrifices …

This thesis studies the factors that influence physical distribution structure design. Distribution Structure Design (DSD) concerns the spatial layout of the distribution channel as well as the location(s) of logistics facilities. Despite the frequent treatment of DSD in supply chain handbooks, an empirically …

Voorwoord: De manier waarop consumenten winkelen, is een steeds veranderende mix van fysiek en online. Om de fysieke retail toekomstbestendig te maken en te houden, is het van groot belang dat de fysieke retail innoveert als antwoord op de hedendaagse ontwikkelingen op het gebied van (online) winkelen. …

Societal transitions require activities of multiple stakeholders on different systemic levels. Designers and design researchers are often involved in supporting specific interventions and sometimes in enabling and facilitating entire processes. Practices and literature in ‘co-creation ecosystems’ are …

Boek van 22 Design lectoren, waaronder Karin van Beurden (Saxion, lectoraat Industrial Design)Onderzoekers bestuderen de wereld zoals die is. Ontwerpers willen de wereld veranderen. Applied design research is een vorm van praktijkgericht onderzoek waarin beide benaderingen worden geïntegreerd, om nieuwe …

Retail industry consists of the establishment of selling consumer goods (i.e. technology, pharmaceuticals, food and beverages, apparels and accessories, home improvement etc.) and services (i.e. specialty and movies) to customers through multiple channels of distribution including both the traditional …