This dissertation presents research on customers’ perceptions of cleanliness in service environments. The research contributes to the gap in the literature on cleanliness examined from a customer perspective, and adds to the understanding of environmental cues that influence perceived cleanliness. Part …

Founded in 2014, Dashmote was a rapidly growing and globally operating Software as a Service (SaaS) company based on its Artificial Intelligence (AI), natural language processing and visual recognition technologies. The founders aimed to guide people toward success in an AI and data-driven world by improving …

Living labs are complex multi-stakeholder collaborations that often employ a user centred and design-driven methodology to foster innovation. Conventional management tools fall short in evaluating them. However, some methods and tools dedicated to living labs' special characteristics and goals have already …

Panorama Films is an Italian-based production and service company, for feature films, commercials, photographic shoots and more; and assists foreign production companies in all aspects of the production, such as budget allocation, crew, locations, etc. Panorama Films plans to implement a radical change …

The impact of service quality dimensions, food and beverage quality and price fairness on student satisfaction

Please find the summary in the introduction of the PF

For organizations that use IT systems in their primary business or as support of their business processes, optimal alignment between the business strategy and their business information technology (BIT) is critical. However, achieving business information technology alignment remains challenging due …

This research aims to find relevant evidence on whether there is a link between air capacity management (ACM) optimization and airline operations, also considering the airline business model perspective. The selected research strategy includes a case study based on Paris Charles de Gaulle Airport to …

This study investigated how job satisfaction influenced organizational commitment which, in turn, influenced employee turnover intention among medical staff in a Chinese hospital in Beijing. Data were collected from 107 hospital employees using a questionnaire-based survey. The survey measured various …

Sustainability has grown to be an important topic in wine-making in the past years and is now more relevant than ever, as the wine industry is experiencing a shift to a more environmental-friendly production of wine. The goal of this research was to identify the consumers’ preferences for the different …