This paper describes a business process and organizational re-design and implementation project for an e-government service organization. In this project the initial process execution time of a Virtual Private Network (VPN) connection request has been reduced from some 60 days to 2 days. This has been …

There are lots of definitions of quality, and also of quality in education. Garvin (1984)discerns five approaches: the transcendental approach, the product-oriented approach, the customeroriented approach, the manufacturing-oriented approach and the value-for-money approach. Harvey and Green (1993) give …

This contribution discusses an empirical investigation into the management control system (MCS) of the Defense Telematics Organization (DTO), by means of a model originating from the profit sector (Van der Meer-Kooistra and Vosselman, 2000). The model describes how contractual relations can be brought …

This article stresses the need to adjust performance management to deficiencies in results controls, whenever such deficiencies prove to be inevitable. The authors argue that management control has to reach beyond results into the underlying activities. Deficient result controls should be supplemented …

Information dominance and information superiority are closely related terms. The US Army Field Manual 100-6 on Information Operations defines information dominance as: The degree of information superiority that allows the possessor to use information systems and capabilities to achieve an operational …

It is widely accepted that the application of new information technologies has a significant impact on today's warfare and crisis management and that this impact will only grow in the near future. This article examines several advantages and disadvantages of these technological developments with regard …