Background and Aim. In the Dutch healthcare sector, staff shortages coinciding with an increased care demand due to an aging population, have become a pressing issue. In many hospitals, staff work part-time, workloads and absenteeism are growing, and staff are leaving. The Dutch facility management (FM) …

How can applied research in Facility Management accelerate the implementation of the UN Sustainable Development Goals? This interactive workshop invites academics and professionals in FM to reimagine their role as change agents for sustainable transformation. We will explore how research can drive SDG …

This dissertation presents research on customers’ perceptions of cleanliness in service environments. The research contributes to the gap in the literature on cleanliness examined from a customer perspective, and adds to the understanding of environmental cues that influence perceived cleanliness. Part …

Cleanliness is one of the key determinants of overall customer satisfaction in train stations. Customers’ perception of cleanliness is not limited to cleaning only but depends on multiple predictors. A better understanding of these predictors may contribute to the optimisation of perceived cleanliness …

Purpose This paper aims to identify antecedents that influence perceived cleanliness by consulting experts and end-users in the field of facilities management (facility service providers, clients of facility service providers and consultants). Business models were evaluated to understand why some antecedents …

Traditionally, most cleaning activities take place in the evening or during nighttime. In the Netherlands, day-time cleaning is becoming increasingly popular. It is however unknown how day-time cleaning affects perceptions and satisfaction of end-users. An experimental field study was conducted on trains …