Proactieve dienstverlening in ontwikkeling: Steeds meer publieke organisaties verkennen proactieve dienstverlening: een aanpak waarbij de overheid of uitvoerder niet wacht tot burgers zelf om hulp vragen, maar zélf tijdig een handreiking doet. Denk aan het actief signaleren van betalingsachterstanden …

Social entrepreneurs grow their enterprises while making do with what is at hand, which is the core principle of social bricolage. However, the extent to which social entrepreneurs enact social bricolage at different stages and how social bricolage is practiced in day-to-day operations in unexplored …

This study evaluates the effect of gamification on the engagement and performance of first-year students in the International Supply Chain Management course at a University of Applied Sciences. Several students were exposed to the pilot of The Fresh Connection compact, a simulation game which was implemented …

This paper addresses the challenge faced by call center operators supporting family members of individuals with Substance Use Disorders (SUDs), particularly the difficulty of detecting emotional distress in callers during high-pressure interactions. We developed a lightweight, real-time Speech Emotion …

Agent-based modeling (ABM) is a powerful tool for simulating building users’ dynamic behavior in demand response (DR) programs. However, ABM faces several challenges, particularly in encoding building users’ natural language features and common sense into rules or mathematical equations. To overcome …

Human-centered AI must confront tensions between mutually incompatible fairness definitions and fairness requirements of algorithmic decision-making (ADM) systems. To investigate how people perceive this trade-off and how this perception can guide engineering requirements, we determine the underlying …

This chapter examines how Australian businesses operating in Singapore navigate digital transformation within the context of international operations. As digital technologies reshape the global business landscape, companies are increasingly leveraging tools such as cloud computing, artificial intelligence, …

Agent-based modeling (ABM) is a powerful tool for simulating building users’ dynamic behavior in demand response (DR) programs. However, ABM faces several challenges, particularly in encoding building users’ natural language features and common sense into rules or mathematical equations. To overcome …

Misleading graphs can give readers a distorted view of the underlying data. We want to know how to most effectively correct misleading graphs and if it matters whether a correction uses the full-design of the original or a clean design with all embellishment and colors removed. We focus on vocationally …

The fashion industry is among the most polluting sectors worldwide. Each year, more than 92 million tons of textile waste are generated globally, while the number of wears per garment continues to decline. In the Netherlands, on average a person owns approximately 173 clothing items, purchases about …