In dit eindrapport beantwoorden we de onderzoeksvraag: “Hoe kunnen publieke dienstverleners proactieve dienstverlening ontwerpen vanuit burgerperspectief?” Hier is door een team van onderzoekers samen met diverse consortiumpartners twee jaar aan gewerkt. De focus ligt hierbij op mensen in een financieel …

Companies in the Brainport region are often characterized as high mix low volume (HMLV) production environments. These companies are distinguished by a wide range of possible products (high product variety), which are produced in low volumes. These are often customer-specific products that are produced …

To conclude, this research aimed to provide the knowledge management platform and HZ Studio insights on what can be worked on to make sure the platform implementation is successful. Throughout the process, I investigated the problem, the community aspect of it, the change aspect, the leadership aspect, …

Medisol is a major European company that sells Automated External Defibrillators (AEDs). The company is aiming to grow its business in Spain by increasing direct sales to private customers (B2C). Although awareness of AEDs is rising in Spain and the legal framework supports their use, actual purchases …

In an era of rapid technological advancement, artificial intelligence (AI) has emerged as a revolutionary force, reshaping industries and redefining human interactions with technology. The tourism sector, known for its dynamic nature and customer-centric focus, stands at the forefront of this AI-driven …

The adoption of digital technologies in zoological institutions is transforming animal care management. However, challenges persist in integrating mobile applications into daily workflows. This qualitative study examines technology adoption in a Southeast Asian zoological institution, focusing on a mobile …

This study explores the relationship between second-hand fashion retailers’ marketing tactics and the purchasing drivers of Generation Z (GenZ) consumers, defined as individuals born between the mid-1990s and early 2010s, in the Netherlands. This study aims to identify areas of alignment and misalignment …

This document, also referred to as Justification Logfile aims to present the research process on the topic of attracting and recruiting Generation Z at DSK Bank. The Justification Logfile consists of an introduction with a company and problem analysis, followed by thorough explanation on the research …

The intern Terezia Bellayova focused on research into positive results of increased customer satisfaction on the business success, followed up by research into concrete demands of the target group of the company and how the customers of the company can be more satisfied, with the aim of creating a valid …

This graduation report unveils the outcomes of a project aimed at enhancing OpusFlow, an ERP system by ProfitFlow B.V. The primary focus was to improve the process of gathering and managing customer feedback. The challenge stemmed from OpusFlow users lacking a direct feedback medium within the system, …