The research project focuses on the definition of a new Service Marketing Strategy for the leading backpacking provider Nomads in the Australasian market. Qaulaitative and quantitative methods are used in order to identify backpackers previous service perceptions as well as expectations about service …

Steeds meer organisaties gaan door financiële en economische omstandigheden het Shared Service Center concept gebruiken. Wat leidt tot kostenbesparing en kwaliteitverbetering. Bij het Facilitair Bedrijf van de Telegraaf Media Groep rezen vragen als: "Wat houdt de ontwikkeling Shared Service Center …

IKEA stores around the world are part of the IKEA franchise, the franchisor of which is called Inter IKEA Systems B.V. All IKEA stores need to fulfill mandatory requirements set up by Inter IKEA Systems B.V., such as which services to offer customers, one of these mandatory services is the picking with …

Om de kwaliteit van externe diensten te waarborgen is een hoge kwaliteit IT service vereist. Setar N.V. heeft helaas door hun complexe ICT-architectuur te kampen met een lage (interne) kwaliteit IT service wat een negatief effect heeft op hun diensten. De opdracht: 'Maak een voorbereiding op het implementeren …

Designers move more and more in the direction of Service Design, in which frequently a participatory or co-design approach is used to involve service providers in the design process. The designerprovider relationship in such Service Design processes differs in four aspects from traditional client-relationships: …

Enterprise Services have been proposed as a more business-friendly form of web services which can help organizations bridge the gap between the IT capabilities and business benefits of Service Oriented Architecture. However up until now there are almost no methodologies for creating enterprise services, …

Bachelor Thesis for Case Study Service Quality Gap, Vijaya Hotel Amsterdam.

Logistic Service Providers main concern was to ensure reliability for a low price (Christopher, 2005). Dutch Logistic Service Providers still have these two aspects at the top of their list, but also have to take in a new aspect: sustainability. 88% Of the investigated Logistic Service Providers have …

Service design is literally the design of services. Service designers improve existing services or design completely new ones. Nothing new so far. Services have been around for centuries, and every service was conceived and designed by someone. However, service design takes a different angle; a different …

ICT Solution heeft de afstudeer kandidaat opdracht gegeven een onderzoek te doen naar Individual Reachability Service (IRS), Service Creation Concept (SCC) en het combineren daarvan. Op basis daarvan een advies uit te brengen hoe IRS gemaakt kan worden met behulp van SCC. IRS is een service die er voor …