Samenvatting

This conference was about citizens’ everyday experiences with digital inclusion and exclusion. Furthermore, this conference focused on the practices and tactics by which citizens deal with the increasing digitalization of their daily lives. Going beyond who is left behind or what skills or knowledge are lacking, it explicitly takes a user-centric approach to understand the impact of digital in-and exclusion from the perspective of citizens themselves. This approach showed that there are many diverse forms of digital inclusion and exclusion, all of which are related.