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More value to defining quality

Rechten: Alle rechten voorbehouden

More value to defining quality

Rechten: Alle rechten voorbehouden

Samenvatting

There are lots of definitions of quality, and also of quality in education. Garvin (1984)discerns five approaches: the transcendental approach, the product-oriented approach, the customeroriented
approach, the manufacturing-oriented approach and the value-for-money approach. Harvey and Green (1993) give five interrelated concepts of quality as: exceptional, perfection (or consistency),
fitness for purpose, value for money and transformative.
A new definition of quality is needed to explain recent quality issues in higher education. This article describes a quality concept with four constituents: object, standard, subject and values. The article elaborates on the values. Four value systems derived from Beck and Cowan (1996) are transformed into four value systems on quality and quality management: control, continuous improvement,
commitment and breakthrough. These value systems make it possible to explain some recent developments in quality management in higher education.

Toon meer
OrganisatieFontys Hogescholen
AfdelingFontys International
Gepubliceerd inQuality in Higher Education Routledge, Vol. 14, Uitgave: 2, Pagina's: 175-185
Jaar2008
TypeArtikel
ISSN1353-8322
TaalEngels

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