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Dealing with manana

Overcoming drawbacks formed in cross-cultural negotiations through higher awareness of intercultural differences and skills training

Rechten: Alle rechten voorbehouden

Dealing with manana

Overcoming drawbacks formed in cross-cultural negotiations through higher awareness of intercultural differences and skills training

Rechten: Alle rechten voorbehouden

Samenvatting

This research project served as base for the development of a communication advice for Italy Vacation Specialists (further referred to as IVS). IVS is a tour operator specialized in designing customized tours in Italy. The goal of IVS is to deliver a smooth and reliable service to the travel agents all over the world. Recently IVS started to serve Colombian travel agents and received a complaint regarding the service provided. It appeared that the problem for this was their delayed confirmation of the proposal that caused complications in the booking of the reservations.
Consequently, IVS asked for advice on how to overcome this problem with the Colombian travel agents. Since she is not that familiar with them yet, she wants know to how to better approach or communicate with them. Consequently, this project aimed to develop an advice on just that, however from a cultural angle.

OrganisatieHanzehogeschool Groningen
OpleidingInternational Communication
AfdelingInstituut voor Communicatie & Media (tot 20 oktober 2017)
Jaar2017
TypeBachelor
TaalEngels

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