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Business Process Management Maturity and Process Performance

A Longitudinal Study

Business Process Management Maturity and Process Performance

A Longitudinal Study

Samenvatting

Longitudinal Business Process Management (BPM) studies are rare. BPM maturity and process performance can be used to quantify an organization's BPM evolution. This research aims to examine the growth of BPM maturity over time and its impact on process performance inside an organization in continuous transformation. Over a seven-year period, BPM maturity and process performance were measured annually at a Dutch university. During this time, the organization has undergone an organizational restructuring with a focus on process management and has temporarily switched completely to digital education propelled by the Covid-19 crisis. Based on a repeated cross-sectional study (N = 921), the results present key BPM maturity features that are critical during disruptive organizational transformations. Furthermore, we found that BPM maturity is positively related to process performance throughout organizational changes during the period of our research

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OrganisatieHogeschool Utrecht
AfdelingKenniscentrum Digital Business & Media
LectoraatProcesinnovatie en informatiesystemen
Gepubliceerd inDi Francescomarino, C., Burattin, A., Janiesch, C., Sadiq, S. (eds) Business Process Management Forum. BPM 2023. Lecture Notes in Business Information Processing Springer, Cham, Uitgave: 480, Pagina's: 355-371
Datum2023-09-01
TypeArtikel
ISBN978-3-031-41623-1
DOI10.1007/978-3-031-41623-1_21
TaalEngels

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