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Business process management maturity and performance

A multi group analysis of sectors and organization sizes

Rechten: Alle rechten voorbehouden

Business process management maturity and performance

A multi group analysis of sectors and organization sizes

Rechten: Alle rechten voorbehouden

Samenvatting

from the article: "Purpose – The importance of contextual factors is increasingly recognized in the field of business process management (BPM). The purpose of this paper is to investigate the relation between BPM maturity and
process performance and the uncharted differences of two contextual factors (size and sector) in this relation.
Design/methodology/approach – An empirical investigation is presented based on a sample of 165
organizations. Using partial least square-multi group analysis (PLS-MGA) differences between size and sector
are investigated.
Findings – Overall, information technology, resources and knowledge and process measurement are the
most pivotal BPM maturity dimensions that contribute to a better organizational process performance. The
results showed no differences between private and public organizations in the relation between BPM maturity
dimensions and process performance. In contrast, product organizations benefit more than service
organizations from continuous improvement of their processes. Moreover, utilizing IT technology is more
beneficial for small organizations rather than large organizations.
Originality/value – There is a clear lack of empirical studies investigating the role of context. This research
extends the limited body of literature that investigated contextual factors in the field of BPM. It is the first
study to add size and sector in the posited multi-dimensional model of BPM maturity dimensions and process
performance. The results provide guidance for scholars and practitioners that work on BPM practices in
different contexts."

Toon meer
OrganisatieHogeschool Utrecht
AfdelingKenniscentrum Economisch Sterke en Creatieve Stad
LectoraatProcesinnovatie en informatiesystemen
Gepubliceerd inBusiness Process Management Journal Emerald
Datum2019-04-17
TypeArtikel
DOIdoi/full/10.1108/BPMJ-08-2018-0224
TaalEngels

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