Samenvatting

Research about the performances of the service suppliers regarding the PFI Contract. The thesis is about the opportunities King's College Hospital in London can take to control the performances of the service providers of the hard FM, Sodexo, regarding the PFI contract and make sure the data in the monthly performance reports are accurate.

The important conclusions are that there is no function that monitors the performances of Sodexo and the data in the monthly reports are not completed. To achieve the goals it is important to create a function to monitor the performances of Sodexo, raise a variation notice to specify the lifts as a service indicator in the Project Agreement and/or build a partnership with HpC and Sodexo.