The Leidse Schouwburg-Stadsgehoorzaal is the umbrella organisation of the concert hall and the oldest theatre in the Netherlands in Leiden. The Leidse Schouwburg-Stadsgehoorzaal offers shows and concerts to a wide range of visitors. Within the organisation, there was no focus on the Customer Journey. …

The library of The Hague consists of eighteen buildings, scattered throughout the city. The main building, located in the city center, attracted more than 1.1 million visitors and customers in 2016. The library is part of the municipality of The Hague and the main building is actually integrated within …

Klanttevredenheid is van groot belang voor Vervaet. Daarom is Vervaet bang dat de klanttevredenheid zal afnemen zodra Vervaet groeit. Vervaet wil weten waarom de klanten op dit moment tevreden zijn over de service die het verleent en wat de klant hiervan verwacht voor de toekomst. Een Servqual onderzoek …

Before beginning my career as a marketing professional I want to do a research for an online marketing agency. The name of the agency is Atvise. Atvise is specialized is achieving online results for their customers. Each customer has different online objectives which Atvise wants to realize. Atvise …

The Palace hotel Zandvoort is a 4-star hotel situated at the boulevard of Zandvoort which is one of the most popular beaches in the Netherlands. The main problem for the Palace hotel are the bad online reviews. The purpose is to investigate what people are expecting from the Palace hotel. The main …

Managementsamenvatting De aanleiding van deze scriptie is de regionalisatie bij Van Lanschot welke heeft plaatsgevonden in juli 2016. Bij deze regionalisatie zijn alle bankkantoren onderbracht in een regio, waardoor lokale bankkantoren minder in gebruik zijn. Een negatief gevolg van deze regionalisatie …

This report is written for Barning Telecommunicatie. The goal of this research is to gain insights into the level of customer satisfaction for Barning Telecommunicatie and to come up with an advice on how to improve customer satisfaction. Background information Barning Telecommunicatie is an independent …

Streekbox is an organisation in delivering fresh food meal kits, which is still a developing organisation. The brand value of Streekbox is: “we connect people with local and healthy products”. Within the organisation, there was no focus on the Customer Journey. The organisation wants to map its Customer …

Met de invoering van de Zorgverzekeringswet in 2006 heeft de overheid getracht kostenefficiënte en kwalitatief hoogstaande zorg te stimuleren. De Overheid probeert dit te bewerkstelligen door de zorgvrager te laten kiezen bij welke zorgaanbieder en zorgverzekeraar hij zijn product afneemt. Hierdoor zal …

This report provides a conducted research on different attributes of the Leisure guest segment of the Hampshire Hotel Fitland in Leiden. The expectations and performances are measured in terms of 29 different attributes by a questionnaire, based on the customer satisfaction model of Akbaba . Furthermore, …