In this paper, we explore the design of web-based advice robots to enhance users' confidence in acting upon the provided advice. Drawing from research on algorithm acceptance and explainable AI, we hypothesise four design principles that may encourage interactivity and exploration, thus fostering users' …

In this paper, we explore the design of web-based advice robots to enhance users' confidence in acting upon the provided advice. Drawing from research on algorithm acceptance and explainable AI, we hypothesise four design principles that may encourage interactivity and exploration, thus fostering users' …

Background In a global effort to design better hospital buildings for people and organizations, some design principles are still surrounded by great mystery. The aim of this online study was to compare anxiety in an existing single-bed inpatient hospital room with three redesigns of this room in accordance …

Jos Pieterse studeerde sociotechniek aan de Radboud Universiteit in Nijmegen en behaalde zijn doctoraat in change management aan de Open Universiteit in Heerlen bij Thijs Homan. Zijn promotieonderzoek richtte zich vooral op verschillen in het taalgebruik van professionals die samenwerken aan verandervraagstukken …

This paper reveals how the automatising of protocols ignited a public conflict between Dutch banks and their Small and Medium-sized Enterprise (SME) clients in the years after the Global Financial Crisis. The bank’s “infirmary departments” for Financial Restructuring and Recovery (FR&R) were accused …

Climate change negatively impacts forests in terms of reduced vitality, productivity loss and sometimes even die-back (Allen et al., 2010). In Europe, these impacts are magnified by the species-poor, even-aged characteristics of many contemporary forests. To combat these effects, mixed-species forest …

Ascertaining the contribution of research is complex; this is not a conclusion but a starting point for the preliminary thoughts in this inaugural lecture. The guiding question is: where does this complexity lie? The dominant answer that has taken root in many practices flattens this complexity into …

The revolutionary dimension of technological developments is all too often placed in the foreground, painting a picture of a future we can hardly imagine, let alone perceive. This book emphasises the evolutionary dimension of developments, and how we take small steps. How certain underlying, invariable …