Aletta Smits, professor in Human Centred Technology, zoomed in on human-AI interaction: how to give people autonomy and control. She introduced us to terms like recommender systems: any tool that helps you select one or more from a host of options; and decision support systems: any tool that helps you …

This paper addresses the challenge faced by call center operators supporting family members of individuals with Substance Use Disorders (SUDs), particularly the difficulty of detecting emotional distress in callers during high-pressure interactions. We developed a lightweight, real-time Speech Emotion …

Background and aim. Research highlights that poor workspace variety, poor zoning, and limited personalization can reduce comfort, privacy, and focus in hybrid environments. This study aims to anticipate these challenges and to develop and evaluate participatory design interventions for user-centred, …

Background: As populations age, maintaining physical activity (PA) is essential to reduce chronic disease risk and preserve functional independence in older adults. Technology-supported interventions, such as wearables, mobile applications, and web-based platforms, have emerged as effective tools to …

The rapid advancement of Generative AI (GenAI), particularly large language models (LLMs), has significantly reshaped how individuals and organizations engage in decision-making. From customer service and education to strategic planning and design, these technologies are no longer limited to providing …

This paper discusses the design of an additional interactive installation for the visitors of De Museumfabriek. De Museumfabriek has one of the first gasoline pumps in Enschede in their collection. However, the exhibition consist of just the gasoline pump, and no other information is given about the …

Tutorials play a crucial role in serious game development as they provide new users with clear information and guide them through the fundamental interactions in the experience, assisting with the novelty effect. This report discusses the design and development of a modular tutorial tool created for …

Medisch Spectrum Twente, a general hospital in Enschede, aimed to increase their innovative appearances to the public. One of the hospital’s solutions was through the development of an interactive installation, capable of showing users the hospital’s current and future innovative developments. The purpose …

To conclude, this research aimed to provide the knowledge management platform and HZ Studio insights on what can be worked on to make sure the platform implementation is successful. Throughout the process, I investigated the problem, the community aspect of it, the change aspect, the leadership aspect, …

A chatbot’s design affects how customers perceive its competence and usefulness, both significant predictors of technology acceptance. The preferred design principles vary with the customer’s emotional state and personality, making it unrealistic to come up with a static design that serves everyone. …