Samenvatting

Facility management (FM) is pivotal in creating spaces and services that foster equitable and cohesive societies. A role that becomes even more critical as one in four adults in the European Union is disabled, with 52% experiencing discrimination (Eurostat, 2025). Despite the EU’s 2007 ratification of the United Nations Convention of Rights of Persons with Disabilities (CRPD), local initiatives have yielded disappointing results, causing the “medical model” for disability inclusion to prevail and the anticipated “social model” to await its turn. The aim of this paper is to identify how FM can drive a transformation from the medical to the social model, by applying a hospitality perspective.